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Terms and Conditions

Terms and Conditions

Welcome to our new exiting website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern www.goodstate.com.au's relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, "Seller", "Us", "Our" and "We" refers to Sat Sky Pty Ltd trading as (TA) GoodState (www.goodstate.com.au) and "GoodState", "GoodState Spare Parts" "Buyer", "You" and "Your" refers to you, the client, visitor, website user or person using our website.

Amendment of terms

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and www.goodstate.com.au's rights and obligations to each other.

Limitation of liability

It is an essential pre-condition to you using our website that you agree and accept that GoodState (www.goodstate.com.au) is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Competition and consumer act

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), www.goodstate.com.au's liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.

Delivery of goods

At GoodState Spare Parts we understand the importance of fast and reliable delivery. We will endeavor to post your order within one (1) business day of receiving cleared payment. Your orders will be delivered by Australia Post and/or other reputable courier companies. Delivery may take between 1 to 14 business days, depending on the courier selected and buyer's location.

Express parcels sent within the Australia Post Express Post Delivery Network are usually delivered overnight on business days. It takes slightly longer to deliver an express parcel to areas which are outside the Express Post delivery network (generally 1-3 business days).

Returns and refunds

GoodState Spare Parts handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order, please contact us within thirty (30) days of delivery date with a valid reason for the return.

All returned goods must be new, undamaged and uninstalled, and returned in undamaged original manufacturer packaging (may be opened). This means good should not be fitted (unless proven faulty).

All electrical parts and components cannot be returned unless proven faulty. Please refer to the Warranty section of this T&C for more detailed information.

Return Shipping is paid by the buyer if there is a change of mind OR the buyer provided incorrect vehicle details OR the buyer purchased an incorrect part without checking compatibility with us OR for any reason(s) other than the buyer receiving a faulty item. Otherwise, return shipping is paid by GoodState Spare Parts.

A refund will be given as money back or item exchange (depending on the buyer's preference and item availability). Refunds will be processed promptly and via the original purchase method.

All returns and exchanges are subject to the inspection by GoodState Spare Parts before a refund or exchange is granted. All refunds are made at the discretion of GoodState Spare Parts.

All Specially Ordered Parts are non-returnable or a subject to 50% restocking fee (refunds for Specially Ordered parts are at our absolute discretion). (Specially Ordered Parts refer to unstocked parts which need to be specially ordered from a supplier or manufacturer.)


All mechanical parts sold by GoodState Spare Parts come with 1-year warranty from the date of pu rchase. You are entitled to a refund or replacement provided goods are deemed (by GoodState Spare Parts) to be faulty.

All electrical parts and components sold by GoodState Spare Parts come with 30 days warranty from the date of delivery. You are entitled to a refund or replacement provided goods are deemed to be faulty by GoodState Spare Parts.

In order to be eligible for claims under warranty, all mechanical and electrical parts should be installed by a licensed motor vehicle mechanic/ repairer/ electrician/ cooling system specialist/ transmission specialist. We require a report from a licensed motor vehicle mechanic/ repairer/ electrician/ cooling system specialist/ transmission specialist confirming the part is faulty.

This report should include:

  • The part installation date
  • Acknowledgment that the part was installed according to the manufacturer instructions and manuals (including a step-by-step recount of how the part was installed and what scan checks were run). Copies of scan checks need to be attached.
  • A statement concluding the part is faulty.

This report along with the goods are to be sent to GoodState Spare Parts for further warranty procedures.

Our warranty does not cover any labour costs, loss of profit, consequential loss or damage, towing or freight expenses, or any other losses or expenses associated with the faulty product(s). Any repairs or work carried out on items purchased without our written consent are the customer's sole responsibility.

A warranty will be considered void if a part is dismantled, tampered with, used in modified vehicles, performance or race competitions, or off road.

Our warranty does not cover any claim that is caused by any of the following: incorrect or insufficient fluids or oils, overheating or removed heat tab, improper item installation or application, accident damage, overloading or misuse, unauthorized installation or repairs, or failing to properly maintain the item.

Links to other websites

www.goodstate.com.au may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between GoodState Spare Parts and the owners of those websites. GoodState Spare Parts takes no responsibility for any of the content found on the linked websites.

www.goodstate.com.au's website may contain information or advertisements provided by third parties for which GoodState Spare Parts accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a "recommendation" only and are not providing any advice nor do we take any responsibility for any advice received in this regard.


To the fullest extent permitted by law, GoodState Spare Parts (www.goodstate.com.au) absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. GoodState Spare Parts (www.goodstate.com.au) gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of GoodState Spare Parts (www.goodstate.com.au) to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.

Your privacy

At GoodState Spare Parts (www.goodstate.com.au), we are committed to protecting your privacy. We use the information we collect about you to maximise the services that we provide to you. GoodState Spare Parts respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers, is protected by our secure servers. www.goodstate.com.au's secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data www.goodstate.com.au collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.

Third parties

GoodState Spare Parts does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.

Disclose your information

GoodState Spare Parts may be required, in certain circumstances, to disclose information in good faith and where GoodState Spare Parts is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.

Exclusion of competitors

If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of GoodState Spare Parts. www.goodstate.com.au expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then www.goodstate.com.au will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. GoodState Spare Parts reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.

Copyright, trademark and restrictions of use

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

GoodState Spare Parts expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Whole agreement

These terms and conditions represent the whole agreement between you and GoodState Spare Parts concerning your use and access to www.goodstate.com.au's website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

Exclusion of unenforceable terms

Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.


This agreement and this website are subject to the laws of QLD and Australia. If there is a dispute between you and GoodState Spare Parts (www.goodstate.com.au) that results in litigation then you must submit to the jurisdiction of the courts of QLD.